German Content Moderator for Social Media - LIS6

This is a very well-known social media that is requiring moderator to their content.

Tasks:

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Maintain broad knowledge of client products and/or services
• Strict adherence to the accuracy guidelines as laid down by the client
• Ensuring to protect the data of the customer and compliance process is followed

Requirements

• C1 or higher in German
• B2 in English
• Associate degree in related field with 6 months to one year of relevant experience preferred
• Strong customer service orientation skills
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Willingness to work a flexible schedule

Benefits

Relocation package

Competitive salaries

Meal allowance

Opportunity to grow your career

Big multinational company, with a friendly international team