BPO Team Leader - Spanish

Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.

Main responsibilities

• Supervise daily operations, identify improvements, and resolve incidents.
• Support team members with complex medical assistance cases and periods of high demand.
• Train, coach, motivate, and evaluate team members.
• Organise operational planning and optimise staffing and resources.
• Monitor productivity, quality, and operational performance indicators (KPIs).
• Collaborate with other departments to improve customer experience and service efficiency.
• Help achieve productivity targets and control operational costs.
• Prepare reports and analyse performance data to support decisions.

Requirements

Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.

Experience in a call centre, contact centre, customer service, or assistance operations.

Knowledge of operational processes and incident management.

Strong communication, organisational, and problem-solving skills.

Ability to motivate, develop, and lead a team.

Customer-service orientation, accountability, and proactivity.

High level of Spanish and English.

Benefits

Permanent employment contract (contrato indefinido).

Full-time position.

Intensive morning and/or afternoon shifts.

Hybrid working model.

Competitive salary plus a language allowance.

Employee and family discount programme.

International working environment.