Manager, Payments Intelligence & Analytics

The Manager, Payments Intelligence & Analytics is responsible for giving the Billing organization a clear view of how billing and payment operations are performing and why results are changing. The role builds the reporting and monitoring needed to identify issues, explain changes in collections and payment performance, and support decisions across the function. It also supports franchise billing by investigating franchisee questions, identifying recurring issues, and improving visibility into franchise billing performance. When collections dip, a dunning change needs to be evaluated, a franchisee has a billing question, or fees look unusual, this role is expected to find the cause and explain what is happening.