Patient Services Rep

The Patient Service Representative will be a resource to the department, patients, families, and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/initiatives as needed.

1. Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate. 2. Faxes, scans PHI into their digital health record, and sorts mail. 3. Schedules and confirms patient appointments and performs check-in, check-out. 4....