eDiscovery Customer Success Manager

Client Partnership & Success

• Serve as the primary client-facing point of contact throughout implementation and post-implementation phases, building trusted relationships with key stakeholders.
• Own the post‑implementation relationship, ensuring ongoing clients adoption, engagement, and measurable value realization.
• Provide regular reporting, status updates, and cost‑savings analyses in partnership with analysts.
• Act as the voice of the customer by providing strategic guidance, facilitating QBRs, and...