Guest Operations Associate
ABOUT THE ROLE
Join a growing hospitality technology team expanding across Europe. You will manage guest operations and help turn day-to-day cases into clear, scalable processes.
WHAT YOU'LL DO
- Support guests throughout their stay, from booking inquiries through check-out, using AI tools while taking ownership of decisions.
- Coordinate tasks and priorities across remote teams, clients, and external service providers.
- Identify recurring issues, process inefficiencies, and opportunities for automation.
- Develop operational processes informed by real guest cases and team learnings.
WHAT WE'RE LOOKING FOR
- Native-level German and English proficiency at C1 level or higher.
- A completed university degree in business administration, communications, economics, or a comparable field.
- Experience in guest operations, customer service, or hospitality operations, including managing inquiries, bookings, check-ins, or check-outs.
- Experience coordinating multiple stakeholders and managing operational tasks under time pressure.
- A structured, analytical approach, confident communication skills, and the ability to make independent decisions.
- Hospitality, short-term rental, or property operations experience is relevant.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.
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