Guest Operations Associate
ABOUT THE ROLE
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.
WHAT YOU'LL DO
- Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.
- Coordinate tasks and priorities across remote teams, customers, and external service providers.
- Identify recurring issues, process inefficiencies, and opportunities for automation.
- Build and improve operational processes based on guest cases and day-to-day learnings.
WHAT WE'RE LOOKING FOR
- Native German proficiency and English proficiency at C1 level or higher.
- A completed university degree in business administration, communications, economics, or a related field.
- Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.
- Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
- A structured, analytical approach, sound independent judgment, and strong communication skills.
- Experience recognizing process improvement or automation opportunities across recurring workflows.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.
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