Founding Forward Deployed Engineer

ABOUT THE ROLE

As a Founding Forward Deployed Engineer, you will connect an AI-powered operations platform with customers' day-to-day workflows in the consumer packaged goods sector. You will own implementations from initial discovery through go-live, helping customers improve how they manage wholesale operations while bringing field insights back to the product team.

WHAT YOU'LL DO

• Lead customer onboarding end to end, including discovery, integration, configuration, testing, and go-live.
• Work directly with operations teams to map purchase-order-to-cash workflows and configure the platform to meet their needs.
• Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems.
• Turn complex operational requirements into clear data models, configurations, and product capabilities.
• Share customer insights with engineering and help shape product improvements.

WHAT WE'RE LOOKING FOR

• At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
• Experience owning customer onboarding from discovery through integration, configuration, testing, and launch.
• Strong working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code.
• Hands-on experience integrating EDI, ERP, inventory, accounting, and freight systems.
• Experience mapping purchase-order-to-cash workflows and translating operational needs into technical configurations.
• CPG, supply chain, logistics, or ERP experience is a plus. Comfort with ambiguity, changing needs, and hands-on customer problem solving is important.

COMPENSATION & BENEFITS

Visa sponsorship is not available for this role.

LOCATION

This is an on-site role based in New York, United States.