Manager, Support Operations

The Manager of Support Operations provides operational leadership and coordination across the Infrastructure division, with direct oversight of the Support Operations Center (SOC) and Support Operations Specialists. This role is responsible for ensuring consistent, high-quality delivery of support services across clinical and administrative sites through effective workforce supervision, vendor coordination, process improvement, and cross-functional collaboration. The Manager supports scalable and compliant operations by maintaining standardized procedures, coordinating site readiness and transitions, supporting budget planning and cost oversight, and serving as a key point of contact for site leaders and internal partners. The role also supports emergency preparedness, regulatory consent,...