Customer Service Administrator

• Order processing and ensuring a fluent “order to cash” process
• Creating customer quotes and follow-up
• Proactive sales to existing customers (mainly cross- and upselling)
• Handle order delivery queries from customers
• Answering incoming calls in a professional and prompt manner
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintaining prices and customer master data in system
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information for all stakeholders
• Meet personal/customer service team sales targets
• Keep records of customer interactions, process customer accounts and file documents (digital)
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Collecting all important customer information in CRM

The above list is not exhaustive and your duties may vary from time to time to suit company needs