Helpdesk Intake Technician

The Work: The Helpdesk Intake Technician will support end users for the client's IT Help Desk Support Services. This position ensures daily IT operations are conducted efficiently and in compliance with stringent service standards. Key responsibilities include managing help desk requests, providing technical support, coordinating hardware and software delivery, resolving customer issues, and fulfilling validated IT requests within defined timelines.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.