Technical Support Specialist (Junior / Middle)

We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.

This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.

RESPONSIBILITIES

• Provide technical support to customers via email, chat, and other communication channels.
• Troubleshoot and resolve technical issues related to the platform.
• Investigate reported problems and identify possible causes.
• Escalate complex technical issues to development or engineering teams.
• Document support requests, solutions, and recurring issues.
• Assist customers with platform functionality and basic troubleshooting.
• Monitor support tickets and ensure timely resolution.
• Work with Product and Engineering teams to communicate customer feedback and recurring issues.
• Contribute to internal support documentation and knowledge bases.

REQUIREMENTS

JUNIOR LEVEL

• 1+ year of experience in technical support, IT support, customer support, or a related role.
• Basic understanding of software applications and troubleshooting.
• Comfortable working with web-based platforms and business software.
• Strong problem-solving and communication skills.
• Ability to explain technical information in a clear and simple way.
• Good organizational skills and attention to detail.
• Good English communication skills.

MIDDLE LEVEL

• 3+ years of experience in technical support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting SaaS or web-based applications.
• Ability to investigate technical issues and work with engineering teams on resolution.
• Familiarity with APIs, logs, databases, or basic SQL is a plus.
• Experience working with ticketing and support platforms.
• Good English communication skills.

NICE TO HAVE

• Experience with tools such as Zendesk, Intercom, Jira, or similar.
• Basic knowledge of APIs and Postman.
• Familiarity with SQL and database concepts.
• Experience supporting SaaS, healthcare, or technology products.
• Understanding of data privacy and security principles.

COMPENSATION

$55,000 - $75,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

WHAT WE OFFER

• Fully remote work with flexible working hours.
• Supportive and collaborative team environment.
• Opportunity to work with modern technology.
• Professional growth and learning opportunities.
• Experience in a growing HealthTech company.

Location: Remote

Seniority Level: Junior / Middle

Salary Range: 55,000 - 75,000 USD (gross, annually)