Director, Workforce Management

The Director of Workforce Management (WFM) is responsible for leading the organization's workforce planning strategy and execution across forecasting, capacity planning, scheduling, and real-time performance management. This role ensures the right resources are available at the right time to meet business demand, service level commitments, productivity targets, and employee experience objectives.

The Director will lead a team of workforce management professionals and leverage advanced analytics, workforce technologies, and operational insights to optimize staffing investments...