Service Host
- Greets guests actively engaged in gaming and assists Team Members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of property marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Creates guest loyalty by engaging in service of guests when on property.- Assists in resolving guest opportunities and/or conflicts, in a fair and equitable manner.- Analyzes and coordinates in-house invitation lists with Asst. Shift Managers.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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