BEVERAGE ASSISTANT MANAGER
- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest, be friendly, polite & use courteous language).- Provide especially timely & knowledgeable service; and then some!- Always find solutions to guests' problems. - Use the guest's name when appropriate. - Thank the guest and invite him or her back. - Staff, schedule, evaluate, train, develop and monitor subordinate personnel.- Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.- Promote courteous treatment of customers and employees including resolving complaints, answering questions, and providing general service.- Ensure food servers, bus persons and other...
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