Software Support Specialist I
- Serves as the first-line responder for customer-reported software and system issues via phone, email, or ticketing system
- Performs initial problem identification, triage, and basic troubleshooting using documented procedures and knowledge base articles
- Accurately logs, updates, and tracks support cases in the help desk or CRM system
- Gathers required diagnostic information, logs, and screenshots to assist in issue resolution
- Resolves common, well-documented issues and requests within defined service-level guidelines
- Escalates...
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