Customer Success Manager

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling merchandise—we’re building the infrastructure for the next generation of sports entrepreneurs.

As our Customer Success Manager , you are the heartbeat of our brand. You’ll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you’re a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team.

Requirements

Your Impact (Responsibilites)

• Customer Advocacy: Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.
• Operations Support: Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.
• Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.
• Workflow Optimization: Help refine operational workflows as we scale—turning friction points into streamlined processes.
• Relationship Management: Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.

Who You Are

• Experience: Background in high-touch customer service, account management, or retail leadership.
• Adaptability: Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).
• Communication: Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.
• Technical Toolkit: Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.

Benefits

Job Details & Compensation

• Role Type: Full-time, On-site (40 hours/week, Monday–Friday with occasional weekend overtime during peak seasons).
• Pay Range: $19.00 – $25.00 per hour (commensurate with experience).
• Location: Urbana, IL (Local candidates or those willing to relocate prior to start date only).
• Start Date: Immediate.

Benefits Included

• Health, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (PTO) & Paid Training

SCHEDULE:

• 8 hour shift
• Monday to Friday

ABILITY TO COMMUTE/RELOCATE:

• Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
• Work Location: One location