Tier 1 Helpdesk Technician
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Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force as a Contractor Team Arrangement (CTA) partner, helping transform Air Force IT from a base-centric model into an advanced enterprise service delivery model.
This is a first-contact triage role and the entry point onto the desk. You are the customer's first impression of the enterprise, responsible for quickly assessing each request, resolving what you can on...
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