GSOC Operator

Position overview

We are looking for a Global Security Operations Center (GSOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA. As a GSOC Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel.

This is a full-time, on-site position with competitive benefits, including medical, dental, and vision coverage; a 401(k) with a 3.5% company match; generous paid time off; a $100/month technology stipend; and additional employee benefits.

Shift Schedule: Friday through Tuesday (6am - 2:30pm)

Essential Job Functions

• Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders

Required Skills and Experience

• 2+ years of experience working in a security control center environment
• Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
• Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
• Proven ability to work with highly confidential information
• Excellent personal communication and diplomacy skills with the ability to work inclusively with others
• Must be able to communicate effectively with all levels of the organizations
• Multilingual capabilities is a plus