CritSit Manager (Mandarin)

POSITION SUMMARY: This position is part of the Customer Service and Support team. The team owns the Critical Situation (CritSit) Process and works across business groups ensuring all the parts are compliant with the process and ensuring a high quality customer and partner experience when facing a CritSit. CritSit are business critical situations escalated by the client's highest priority Premier customer segment that includes customer from government, military, and fortune 500 companies. This role is part of the Execution Team and will...