Head of Student Experience and Navigation

We are currently seeking a Head of Student Experience and Navigation, who will lead the University’s Student Experience and Navigation function, bringing together Help Hub services, student communications, student voice and belonging across Bath, London and Birmingham. You will develop managers, improve the student journey and turn student insight and strategic priorities into measurable improvements.

The Help Hub is Bath Spa University’s new, University-wide approach to frontline student services, providing a single, accessible and welcoming first point of contact for students seeking information, advice or support. Designed around a student-centred, ‘one-stop-shop’ model, it aims to simplify how students navigate the University, remove barriers to accessing support and ensure enquiries are resolved quickly and effectively.