Call Center Team Lead: AI Operations and Escalations

Call Center Team Lead, AI Operations & Escalations Location: Indianapolis, IN Company: Bassett Services Department: Customer Experience / Operations Reports To: Customer Experience Manager Position Summary Bassett Services is seeking a forward-thinking Call Center Team Lead, AI Operations & Escalations to lead customer service operations while overseeing the performance and effectiveness of AI-enabled customer engagement tools. This role serves as the bridge between frontline Customer Service Representatives (CSRs), AI-powered customer communication platforms, dispatch operations, and leadership. The ideal candidate is passionate about customer...