German Healthcare Technology

The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication. Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.

Phone, email and chat support for customers regarding insulin pumps and related accessories.

• Providing information about the company's products and services.
• Assisting customers in connecting insulin pumps to apps on smartphones.
• Handling customer service requests with a high level of empathy and customer focus.
• Assisting customers in using and managing the insulin pump effectively.
• Documenting and tracking customer requests in the SAP CRM system.
• Escalating unresolved issues to higher-level support or management, if necessary.
• Working with local 2nd level support and other departments to resolve customer issues.

Requirements

• Native level of written and verbal communication skills in German
• Availability to work in rotating shifts;
• Good computer skills;
• Excellent communication and interpersonal skills and team spirit;
• High School Diploma
• EU passport/ID or a portuguese resident card

Benefits

• Attractive salary package.
• Relocation package.
• Paid flight tickets.
• Private Health Insurance from day one
• 1st 2 months office, then remote possible with good performance.
• Agents can be asked to office for meetings, trainings, etc. in Lisbon
• Extra performance-based bonuses.
• Permanent employment contract.
• Paid training and ongoing support.