Associate Account Manager

About Athlete to Athlete Athlete To Athlete connects NCAA athletes with youth athletes for one-on-one mentorship. Since launching four years ago, we have worked with more than 35,000 athletes, grown more than 100% each year, and are on track to facilitate over one hundred thousand mentorship sessions this year. Role SummaryOwn the customer relationship post-sale, ensuring families stay engaged, satisfied, and continue in their mentorship program. Serves as the primary point of contact for a dedicated portfolio of accounts from onboarding through renewal. As we continue in rapid growth mode, this role is based on-site and requires the Associate Account Manager to be in the office five days a week. Weekly schedules may include weekend coverage depending on team needs; specific shift days will be discussed during the interview process.