Customer Experience Specialist I

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Customer Experience Specialist I to serve as the primary point of contact for domestic customers. This remote role is based in Manassas, Virginia, with site visits required up to one day per quarter and a second-shift schedule of 10:30 AM to 7:00 PM ET. The specialist provides distribution, order, permit, website, and general support through inbound phone calls, emails, website contact forms, and chat while completing semi-routine assignments using...