Warranty Administrator/Service Writer

ASCO Equipment has career opportunities for an experienced Warranty Administrator/Service Writer in Manor, Texas . The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Responsibilities:

• Submit and track warranty claims to various manufacturers and insurance providers.
• Provide documentation and technical information as required to ensure claim is paid.
• Work closely with a team of technicians, service writers, and supervisors.
• Report reasons for denial of claims to ensure processes are developed to correct problems.
• Review with service manager or customer reason for denial of warranty claims.
• Communicate directly with manufacturer to discuss policy or goodwill claims.
• Produce various monthly reporting to management.
• Register equipment with manufacturer to begin warranty.
• Provide quote or purchase extended warranty through various vendors.

Requirements

• 3+ years of experience as a heavy equipment warranty administrator preferred.
• 3+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume environment.
• Detail oriented and team player work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills, familiarization with Google suite products.
• Good time management skills to meet all warranty claim deadlines.

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• Paid Training & Advancement Opportunities
• 100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.