IT Project & Support Manager

Company Overview: We've been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we're just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

About the Job:

As an IT Project & Support Manager , you will lead IT projects while overseeing day-to-day IT support and operations. You will work closely with internal stakeholders to ensure IT services and systems effectively support business needs, while driving improvements across IT processes, infrastructure, and user experience.

Responsibilities:

• Lead and manage IT projects from planning through implementation, ensuring timely delivery and alignment with business needs.
• Oversee day-to-day IT support and ensure timely resolution of hardware, software, and system-related issues.
• Manage service requests, incidents, and escalations, ensuring proper tracking and resolution.
• Coordinate the installation, configuration, and maintenance of IT systems, software, and peripherals.
• Collaborate with internal stakeholders and IT team members to identify opportunities to improve IT processes and user experience.
• Manage and prioritize IT projects, support activities, and resources based on business requirements.
• Develop and maintain documentation for IT processes, policies, procedures, and project-related activities.
• Provide guidance and training to employees on new systems, software, and IT processes.
• Monitor project progress, identify potential risks or issues, and drive appropriate mitigation actions.
• Support the continuous improvement of IT infrastructure, processes, and services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• More than 5 years of experience in IT project management, IT support, or IT operations, with experience in a managerial or team lead capacity.
• Strong understanding of Windows and macOS operating systems, IT infrastructure, and end-user support.
• Good knowledge of networking concepts, including LAN/WAN, VPN, and troubleshooting.
• Experience managing IT projects, vendors, service requests, and escalations.
• Strong problem-solving, analytical, and decision-making skills.
• Strong communication and stakeholder management skills, with the ability to work effectively across teams.
• Ability to manage multiple priorities, projects, and resources in a fast-paced environment.
• Proactive and adaptable, with a willingness to learn and implement new technologies.